We want you to be confident when you subscribe to Seen. This Refund & Return Policy explains when refunds are available, how to request one, and how exchanges work for subscriptions and add-ons.
1. Free Trial
Every new workspace starts with a 14-day free trial. No credit card is required to begin. If you cancel during the trial, no charges apply.
2. Monthly Subscriptions
Monthly subscriptions are billed at the start of each billing cycle. If you are charged and have not used the workspace in the preceding 7 days, you may request a full refund within 7 days of the charge.
3. Annual Subscriptions
Annual subscriptions may be refunded on a pro-rata basis within the first 30 days of the annual term, minus any usage-based charges already incurred. After 30 days, annual fees are non-refundable but the subscription remains active until the end of the term.
4. Add-Ons & One-Time Purchases
Onboarding and custom integrations are non-refundable once work has started. Consumed message credits are non-refundable.
5. How to Request a Refund
1. Email [email protected] from the email address associated with your account.
2. Include the invoice number and a brief reason for the request.
3. Our billing team will respond within 2 business days.
4. Approved refunds are processed to the original payment method within 5–10 business days.
6. Exchanges & Plan Changes
You can upgrade or downgrade your plan at any time from workspace settings. Upgrades take effect immediately and are prorated.